Privacy Policy

Last updated: January 5, 2026

At Ultimate Route ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ultimateroute.gr and use our services.

Information We Collect

Personal Information

When you use our services or contact us, we may collect the following personal information:

  • Full name and contact information (email address, phone number)
  • Billing and payment information
  • Account credentials and preferences
  • Service-related information and requirements
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services
  • Communication: To respond to inquiries, send confirmations, and provide service updates
  • Security: To ensure data security and comply with legal requirements
  • Website Improvement: To analyze website usage and enhance user experience
  • Marketing: To send promotional materials and newsletters (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Service Providers

We work with trusted third-party service providers (such as hosting providers, payment processors, and analytics services) who assist us in delivering our services.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

With Your Consent

We may share your information with other third parties when you provide explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage
  • Secure payment processing through trusted payment gateways
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access

Request access to your personal data

Correction

Request correction of inaccurate data

Deletion

Request deletion of your personal data

Objection

Object to certain processing activities

Restriction

Request restriction of processing

Portability

Request data portability

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • The nature of the information collected
  • Legal, regulatory, and contractual obligations
  • Business operational needs
  • Dispute resolution and enforcement of agreements

When your information is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last updated" date at the top of this policy
  • Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contractual obligations
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Legal Compliance: Processing required to comply with legal obligations
  • Consent: Processing based on your explicit consent

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate this in your message subject line.